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3 qualities to look for in your managers

3 qualities to look for in your managers

Confident Businessman portrait in a conference room

“People don’t leave jobs, they leave managers” is a saying that many Illinois business owners are familiar with. According to Forbes, many employees will abandon positions with large salaries, competitive benefits or opportunities for advancement due to issues with their managers.

As any business lawyer understands, poor management can also expose businesses in Arlington Heights to disputes or legal issues.

It is essential for business owners to reduce the risk of these outcomes by making careful hiring decisions. As Forbes explains, owners should look for the following three traits when they are choosing new managers.

Strong communication skills

Numerous studies suggest employee performance and satisfaction suffer when managers don’t communicate clearly. Unfortunately, many employees report low levels of workplace communication. For example, according to a 2013 report from Cornerstone, about 60 percent of employees have gone six months without receiving feedback from managers.

Besides looking for managers who communicate well, business owners can benefit from hiring people who foster interactions between employees. Effective communication can prevent stressful situations and disagreements that might promote turnover or lead to legal business disputes. Additionally, according to Forbes, stronger connections between teams and departments can make employees more cohesive.

Ability to resolve conflict

Conflict resolution skills are also essential for managers. Disagreements between employees or managers can escalate and cause reputational damage, litigation or other harmful outcomes, as any Arlington Heights business lawyer knows. Besides resolving disputes, an effective manager should teach employees conflict resolution skills and promote better relationships between employees.

Business owners should look for managers who take a diplomatic approach to daily interactions as well as dispute resolution. An effective manager will approach an issue carefully to avoid creating unnecessary discord. A diplomatic manager also will strive to identify agreeable arrangements that mutually benefit employees.

Credibility and trustworthiness

Managers must be adept at establishing credibility with employees. The same Cornerstone survey found that only about 39 percent of American employees trust their managers. Furthermore, just 50 percent of workers believe their managers care about their well-being. Consequently, owners can benefit from hiring business managers who can effectively build rapport. According to Forbes, managers should be able to do all of the following:

  • Listen to employees and show genuine empathy
  • Follow through promptly and fully on promised actions
  • Proactively identify and address potential issues

With these considerations in mind, choosing the right manager should be less challenging. However, for many business owners, navigating the legal aspects of the hiring process may still be difficult. For assistance with employment contracts, confidentiality agreements, non-compete clauses and other crucial arrangements, business owners in Arlington Heights should seek the assistance of a lawyer.

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